Privacy Policy

Last updated: May 29, 2026

Who we are

ServeLocal (British Columbia, Canada) operates a local trades directory at servelocal.ca. We connect homeowners with service providers. Contact: hello@servelocal.ca.

Information we collect

Account details: email address and password (stored using industry-standard encryption).
Job requests: name, phone, email, city, service type, and job description you submit.
Business listings: business name, contact info, licence claims, and profile content for pros.
Usage data: pages visited, device/browser type, and IP address (standard web logs).

How we use your information

To create and manage your account and dashboard.
To match job requests with local service providers.
To display and moderate business listings and reviews.
To send transactional emails (confirmations, password resets) via our email provider.
To improve the platform and respond to support requests.

Legal basis (PIPEDA)

We collect and use personal information with your consent (for example when you create an account or submit a job request), and as necessary to provide the service you requested. You may withdraw consent for marketing emails at any time.

Where data is stored

Data is hosted by secure cloud providers in Canada or the United States under contractual safeguards. Email is sent through our transactional email provider.

Marketing (CASL)

We only send promotional email if you opt in. Transactional messages (account confirmation, job updates) are not marketing. Unsubscribe links are included on promotional messages.

Your rights

You may request access to, correction of, or deletion of your personal information by emailing hello@servelocal.ca. We respond within 30 days where required by law.